Membership FAQ
Membership includes 4 virtual 1:1 sessions per month, 1 family session per month, and a virtual Genius Discovery Workbook, billed on a consistent monthly or annual schedule. À la carte lets you book individual sessions as needed, with no set monthly commitment. À la carte families would need to purchase the Genius Discovery Workbook separately.
À la carte is best suited to returning families whose Genius needs occasional, targeted support rather than consistent weekly coaching, such as before a specific test, application deadline, or academic transition.
À la carte is available to returning families only. New families begin with our membership model to establish a strong coaching foundation.
Yes. Reach out to our team and we'll transition your family to membership starting the next available billing cycle.
Membership families are prioritized for consistent, recurring time slots with their coach. À la carte sessions are booked based on current availability, which may be more limited during peak weeks.
Sessions are scheduled with your assigned coach based on mutual availability, typically set on a recurring weekly or biweekly basis for the month.
We recommend confirming your month's session times with your coach by the last week of the previous month to secure your preferred slots.
All virtual sessions are conducted via Google Meet through your coach's TSG account.
Yes, with at least 24 hours' notice. Late cancellations may count toward your monthly session total.
Family sessions are scheduled directly with your coach and are separate from you or your child's individual 1:1 time. We recommend booking these early in the month as well.
Membership sessions do not roll over month to month. We encourage families to use their full session allotment within the billing month to get the most value from the program.
Reach out to our team directly if an emergency prevented session use. We evaluate these situations individually and are happy to work with your family.
Your membership includes up to 4 sessions per month; using fewer doesn't reduce your monthly rate nor does it extend into the next month.
Not currently, though we're always evaluating ways to make scheduling more flexible for our families. Let us know if this would be valuable for your family.
Reach out to your coach or our team as soon as possible. We handle these on a case-by-case basis and will work with you on next steps.
Monthly payment plan billing occurs on the same date each month, beginning in September and running through June.
Reach out to our team directly to discuss pausing options; this is evaluated based on individual family circumstances.
Contact our team directly, and we'll walk you through next steps and any applicable terms based on your enrollment agreement.
Yes. Reach out to our team and we'll apply the discounted annual pay-in-full rate for the remainder of your enrollment term.
You can reach us directly at info@thesowogroup.com for any billing or membership questions.