Privacy policy

The Sowo Group (“TSG,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

By using www.thesowogroup.com, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Billing and payment information
  • Scheduling and appointment details
  • Information shared through intake forms, contact forms, or emails

When services are purchased for a minor, we may collect limited information about the student as provided by the parent or legal guardian.

We may also collect non-personal information automatically, such as:

  • Browser type
  • Device information
  • Pages visited and time spent on the website

2. How We Use Your Information

We use your information to:

  • Provide coaching services, programs, and digital products
  • Schedule and manage appointments
  • Communicate about services, updates, or changes
  • Process payments and enforce policies
  • Improve our website, offerings, and user experience

We do not sell, rent, or trade your personal information.

3. Information Related to Minors

For services involving minors (under 18 years old), personal information is collected only with parental or legal guardian consent and used solely to provide services.

Parents or guardians are responsible for the accuracy of information submitted on behalf of a minor.

4. Email Communications

By providing your email address, you consent to receive communications from TSG, including:

  • Scheduling confirmations
  • Service-related updates
  • Educational content or announcements

You may unsubscribe from non-essential emails at any time using the link provided or by contacting us directly.

5. Payment & Third-Party Services

Payments are processed through secure third-party platforms (such as Square, Stripe, or scheduling tools). TSG does not store or have direct access to your full payment information.

We are not responsible for the privacy practices of third-party platforms. We encourage you to review their privacy policies separately.

6. Data Security

We take reasonable steps to protect your personal information using administrative, technical, and organizational safeguards. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies & Website Analytics

Our website may use cookies or similar technologies to improve functionality and understand how visitors use our site. You may adjust your browser settings to disable cookies if you prefer.

8. Your Rights & Choices

You may:

  • Request access to the personal information we have about you
  • Request corrections to inaccurate information
  • Request deletion of your information, subject to legal or business requirements

To make a request, please contact us using the information below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the website constitutes acceptance of the updated policy.

10. Contact Information

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

📧 info@thesowogroup.com

🌐 www.thesowogroup.com